Thank you for purchasing our study materials and digital products from PathshalaBase (https://pathshalabase.in). We aim to provide high-quality, student-friendly notes and resources to help learners succeed in their exams.
1. Digital Products Only
All materials sold through PathshalaBase (such as PDF notes, study guides, and other learning resources) are digital products. Once purchased and delivered, these files cannot be returned, downloaded again for a refund, or exchanged.
2. No Refund Policy
Since all content is delivered electronically and immediately accessible after payment, we do not offer refunds once the product has been delivered. This policy prevents misuse and ensures fairness to all users.
3. Exceptions (Special Cases)
Refunds may be considered only in the following rare situations:
- The payment was processed twice by mistake (duplicate transaction).
- You were charged but did not receive the study material within 24 hours.
- There was a confirmed technical issue on our side preventing access to your purchase.
In such cases, please contact us within 3 days of purchase with your payment details (transaction ID, date, and registered email).
4. Cancellation Policy
Orders for digital products cannot be cancelled once the payment is confirmed and access/download is provided. For any issues related to delivery or file access, please reach out to us — we will assist promptly.
5. Payment Gateway
All transactions on PathshalaBase are processed securely through Razorpay. We do not store your card details, and any refund (if applicable) will be issued only through Razorpay to the original payment method.
6. Response Time
Refund or support requests (when applicable) are processed within 5–7 business days after verification.
7. Contact for Refund Support
For refund or delivery concerns, please contact our support team with your payment details:
📧 pathshalabase@gmail.com
Effective Date: November 4, 2025 — This Refund & Cancellation Policy applies to all purchases made through PathshalaBase.
