Privacy Policy — PathshalaBase
Privacy Policy
Welcome to PathshalaBase — accessible at https://pathshalabase.in. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how we use and protect it in clear, student-friendly language.

1. Controller & Contact

Website: PathshalaBase — https://pathshalabase.in
Contact email: pathshalabase@gmail.com

2. Information we collect

We collect only the information needed to provide services, answer queries, and process purchases:

  • Student feedback form: Email address and (optionally) a photo if the form asks for it.
  • Support form: Any details you provide to help us resolve your issue (example: message, email, attachments).
  • Paid notes (Razorpay): When you purchase paid notes, Razorpay collects your name, email address, phone number and payment information. We receive the necessary details (name, email, phone) to deliver and provide support — PathshalaBase does NOT store full card/payment credentials on our servers.
  • Automatically collected information: We use analytics and standard site logs that collect technical data (IP address, browser type, device, pages visited, timestamps) to improve the site experience.

3. Third-party services and embeds

We use or may use the following services for site operation and better user experience:

  • Google Analytics — to understand site usage and improve content and navigation.
  • Google AdSense / Ads — we currently use/plan to use ads; ads may set their own cookies and collect data according to their policies.
  • YouTube embeds — embedded videos may load resources from YouTube and Google; they have separate privacy practices.
  • Razorpay — used for payment processing. Payment processing and card data are handled by Razorpay under their security and privacy rules.
Future external links: At present we do not widely use external study resource links; if we add them in future it will strictly be for educational purposes and we will aim to disclose how data sharing works for those resources.

4. Purpose & legal basis

We use the collected information to:

  • Respond to your questions and support requests;
  • Collect feedback to improve notes, materials, and features;
  • Process purchases and deliver paid study materials;
  • Analyze and improve site performance and user experience via analytics;
  • Comply with legal and security obligations.

5. Cookies & similar tracking

We use cookies and similar technologies via Google services (e.g., Analytics and YouTube). Cookies help us remember preferences, measure performance and serve appropriate content. You can control or disable cookies in your browser, but some site features may not work optimally if cookies are disabled.

6. How long we keep your data

We retain personal data only as long as necessary for the purpose it was collected (for example: support requests are kept until the issue is resolved; analytics data is anonymized/retained according to Google settings). For purchases, transactional data needed for order records and support are kept for a reasonable period to provide service and for accounting purposes.

7. Data sharing & security

Sharing: We do not sell personal data. We share data only with trusted third parties that help provide services (Razorpay for payments, Google for analytics/ads, YouTube for video embedding). These providers process data under their own terms and privacy rules.

Security: We follow reasonable technical and organizational measures to protect data, but no method of transmission over the internet is completely secure. If you believe your data has been compromised, contact us at pathshalabase@gmail.com.

8. Minors

PathshalaBase is an educational website. We do not knowingly collect personally identifiable information from children under 13 (or applicable local age). If you are a parent or guardian and believe your child has provided personal information, please contact us and we will remove that data promptly where possible.

9. Your rights

Depending on your local laws, you may have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at pathshalabase@gmail.com. We will respond in a reasonable timeframe and explain any limitations that law or our legitimate interests require.

10. Changes to this policy

We may update this policy from time to time. When significant changes occur, we will post an updated date and a notice on the site. Please check this page periodically to stay informed.

11. How to contact us

If you have questions, requests, or privacy concerns, contact us:

Effective date: November 4, 2025. This policy reflects current practices for PathshalaBase and will be updated as needed.